DeadStick Utilities

Support

Last updated: October 2, 2026. Help for DeadStick Utilities for Mac (macOS 15 or later).

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Describe Review export Send only what you choose

Fastest path: send a note through the DeadStick Digital message form. Include your macOS version, the app version, and what you were trying to do. Do not send private files, full file paths, passwords, or payment details.

Getting Started

Open Smart Scan and choose Smart Scan (recommended common cache, log, download and build locations), Full System Scan (accessible files on your startup disk) or Custom Scan (folders you choose). Scanning only reads; protected and inaccessible locations are skipped. Then review the results in Clean Up, Large Files, Duplicates, Storage or Apps. Nothing is selected for removal automatically, and for exact duplicates you choose which copy to keep. Supported files you select move to Recovery on their original volume, where you can restore or export them before you decide whether to delete them permanently.

Moving files to Recovery normally does not free disk space.

Restore Files From Recovery

Open DeadStick Utilities and go to Recovery.
If the held item does not appear, reconnect the drive it was on, choose Repair folder access… to grant access to the original folder again, then choose Refresh.
Select the held item and choose Restore Files.
Restoring does not overwrite an existing item. If an item already exists at the original location, choose Export a copy… to save a copy to a new location instead.

Restore depends on the held file and its volume remaining available. Items you delete permanently cannot be restored by DeadStick. Recovery, restore and export of held files stay available without a subscription.

Manage Or Cancel Your Subscription

DeadStick Utilities is one auto-renewable annual subscription through Apple. Customers Apple identifies as eligible can start a 7-day free trial, then the subscription is $9.99/year (US reference price; the App Store shows your local price). It renews automatically unless canceled.

Scanning and the tools (Smart Scan, Clean Up, Large Files, Duplicates, Storage, Apps and Mac Status) need an active subscription or Apple's free trial. Recovery (restore and export of held files), Privacy, Settings and Help stay available without one. The app says so on its first screen, before any scan.

To manage or cancel, open the App Store on your Mac, click your name, open Account Settings, and choose Manage next to Subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged for the next year. Refunds are handled by Apple.

Restore Purchases

If you subscribed on another Mac or reinstalled the app, choose Restore Purchases in DeadStick Utilities while signed in with the same Apple Account you used to subscribe.

Support Export

DeadStick Utilities can create a support export only when you choose to, and you save it locally yourself. Nothing is sent automatically. Review it before attaching it to a support message.

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Contact

Support contact: DeadStick Digital message form

DeadStick Digital LLC
c/o Republic Registered Agent LLC
5830 E 2nd St, Ste 7000
Casper, WY 82609, USA